Storage Golders Green Terms and Conditions
These Terms and Conditions set out the basis on which Storage Golders Green provides removal, transport and storage services. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Client means the individual or business that books or uses our services.
We, Us, Our means Storage Golders Green, the provider of removal and storage services.
Services means any removal, transport, packing, storage, or associated services we agree to supply.
Goods means the items, property or belongings that are the subject of the Services.
Contract means the agreement between you and us for the provision of Services, incorporating these Terms and Conditions.
2. Scope of Services
We provide domestic and commercial removals, transport and storage services. The precise scope of work for each booking will be set out in our written quotation or booking confirmation. Any services not expressly included in the quotation or booking confirmation will be treated as additional and may incur extra charges.
We reserve the right to refuse to carry or store any Goods that, in our reasonable opinion, are unsafe, illegal, or unsuitable for transport or storage.
3. Booking Process
3.1 Enquiries and quotations
All enquiries are subject to availability and assessment of the work required. We may provide a quotation based on information you supply, or, where necessary, after a survey of the premises and Goods. Quotations are normally provided in writing and are valid for a limited period as stated on the quotation.
3.2 Information provided by you
You are responsible for providing accurate and complete information about the properties involved, access arrangements, parking conditions, the nature and quantity of Goods, and any special handling requirements. If the information supplied is inaccurate or incomplete, we may adjust the price, change the services offered, or refuse to proceed with the booking.
3.3 Acceptance of quotation
A Contract is formed only when you confirm acceptance of our quotation and we issue a booking confirmation. Acceptance may be made in writing or in another form that we specify. We are not obliged to accept any booking request.
3.4 Changes after booking
If you request changes to the date, time, scope, or location after a booking is confirmed, we will use reasonable efforts to accommodate the change but cannot guarantee availability. Changes may result in an amended quotation, revised charges, or an additional fee.
4. Payments and Charges
4.1 Pricing
Our charges are based on the Services described in the quotation or booking confirmation. They may take into account factors such as volume, weight, distance, access conditions, number of staff required, and any additional services such as packing, dismantling, or storage.
4.2 Deposits
We may require payment of a deposit at the time of booking. The amount and due date for the deposit will be set out in your quotation or booking confirmation. We are not obliged to hold a date open or to provide Services until the required deposit has been received in cleared funds.
4.3 Payment terms
Unless otherwise agreed in writing, all balances for removal and transport services are payable no later than the day of service, and all ongoing storage charges are payable in advance for the applicable billing period. For business Clients, we may agree specified credit terms, which will be confirmed in writing.
4.4 Late or non-payment
If you fail to pay any amount owed to us by the due date, we may, without limiting any other rights, charge interest on overdue amounts and suspend or cancel further Services. For storage services, we may exercise a lien over Goods and restrict access until all outstanding sums, including any interest or charges, are paid in full.
4.5 Additional charges
Additional charges may apply where:
Access is significantly worse than described or reasonably apparent.
Waiting time is incurred due to delays outside our control.
There are extra Goods not included in the original quotation.
We are asked to provide additional services, such as packing, dismantling, assembly, or disposal.
We are required to comply with additional safety or regulatory measures.
We will inform you of any additional charges as soon as reasonably practicable.
5. Cancellations and Amendments
5.1 Your right to cancel
You may cancel or amend your booking by giving us notice. Cancellation terms may vary depending on the nature of the work, the notice given, and the specific agreement with you. Unless otherwise stated in your quotation or booking confirmation, the following will normally apply for removal and transport services:
If you cancel more than seven days before the scheduled service date, you will usually receive a refund of any deposit paid, less any reasonable administrative costs.
If you cancel between seven days and forty eight hours before the scheduled service date, we may retain part or all of the deposit to cover lost bookings and preparation costs.
If you cancel with less than forty eight hours notice, or on the day of service, we may charge up to the full quoted amount.
For storage services, you may usually terminate on written notice in accordance with the minimum storage period set out in your agreement. Any prepaid but unused fees may be refunded at our discretion, subject to any minimum term, notice requirements, or outstanding charges.
5.2 Our right to cancel or amend
We reserve the right to cancel or reschedule a booking if:
Essential information provided by you is materially inaccurate or incomplete.
Access is unsafe or significantly different from that described.
Weather, traffic, industrial action, or other events outside our control prevent us from operating safely or lawfully.
We reasonably believe that the safety of our staff, contractors or others would be at risk.
In such cases we will, where possible, offer an alternative date or arrangement. Our liability will be limited to a refund of any amounts paid for the cancelled services, less any charges for services already performed.
6. Access, Parking and Your Responsibilities
You must ensure that we have suitable access to the premises and that loading and unloading areas are safe, clear, and compliant with any building or estate rules. You are responsible for arranging any necessary permissions, permits, or reservations for parking and access, and for covering any associated costs.
If parking restrictions or obstacles cause delays or require us to park at a distance, we may charge additional fees to cover extra time and handling. You must also ensure that all Goods are ready for collection, properly packed where agreed, and that any items you have chosen not to move are clearly identified.
7. Excluded and Restricted Items
We do not accept for removal or storage any Goods that are hazardous, illegal, or otherwise unsuitable, including but not limited to:
Explosives, firearms, ammunition or weapons.
Gas bottles, fuel, chemicals, solvents, paints, or other flammable or dangerous substances.
Perishable foodstuffs, live plants, or animals.
Cash, jewellery, precious metals, important documents, or items of exceptional value unless we have agreed in writing to carry or store them and specific arrangements are in place.
If such items are presented without prior disclosure and written agreement, we may remove them from our vehicles or storage, or require you to collect them immediately, and we will have no liability for loss or damage to those items.
8. Liability and Insurance
8.1 Our responsibility for loss or damage
We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods, however caused, will be limited to a reasonable sum per item or per consignment, as set out in your quotation or booking confirmation, unless you have arranged and paid for enhanced cover with us or directly with an insurer.
8.2 Exclusions of liability
We will not be liable for:
Loss or damage arising from your failure to pack Goods safely where we have not agreed to provide packing services.
Loss or damage to Goods that are fragile, valuable or inherently defective, unless we have agreed special handling in writing.
Loss of data, software, or digital content stored on devices or media.
Indirect or consequential loss, including loss of profit, revenue, or business.
Any loss or damage arising from events outside our reasonable control, including but not limited to extreme weather, accidents caused by third parties, road closures, or acts of public authorities.
8.3 Time limits for claims
You must notify us in writing of any apparent loss or damage as soon as reasonably practicable, and in any event within a reasonable period after delivery or collection of the Goods. If you fail to notify us within a reasonable time, we may not be able to investigate the claim adequately and our liability may be reduced or excluded.
8.4 Client insurance
You are strongly advised to obtain your own insurance that adequately covers the full value of your Goods during removal, transit and storage. Our limited liability is not a substitute for full insurance cover.
9. Storage Terms
9.1 Storage period
The minimum storage period and billing cycle will be stated in your storage agreement or booking confirmation. Unless otherwise agreed, storage continues on a rolling basis until terminated by you or us in accordance with these Terms and Conditions.
9.2 Access to stored Goods
Access to stored Goods is by prior arrangement and may be subject to access fees or handling charges, depending on the nature of the facility and the level of assistance required. We may restrict access if any payments are overdue or if we reasonably consider that access would breach safety or regulatory requirements.
9.3 Lien and disposal
If you fail to pay storage or related charges when due, we may exercise a lien over the Goods, meaning we may retain them until all outstanding sums are paid. If amounts remain unpaid for a prolonged period, we may, after giving reasonable notice, sell or dispose of some or all of the Goods to recover outstanding charges and reasonable costs of sale or disposal. Any surplus from a sale, after deduction of all charges and costs, will be held for you.
10. Waste Regulations and Disposal
10.1 Compliance with waste regulations
We handle waste, unwanted items, and disposals in accordance with applicable waste management and environmental regulations. We may refuse to remove or dispose of items that cannot be lawfully or safely handled or that require specialist treatment beyond our usual services.
10.2 Client responsibilities
You are responsible for identifying any items that are to be treated as waste or to be disposed of, and for informing us of any items that may contain hazardous materials. Additional fees may apply for disposal services, particularly where items require special handling, segregation or use of licensed facilities.
10.3 Prohibited waste
We will not collect or dispose of chemical, clinical, biological or other hazardous waste unless specifically agreed in writing in advance and subject to any additional charges and conditions. If such items are found within your Goods without prior disclosure, we may refuse to transport or store them and may require you to arrange specialist disposal.
11. Conduct and Health and Safety
We will carry out our work in a professional manner and in accordance with relevant health and safety guidelines. You agree to treat our staff and contractors with respect and not to engage in abusive, threatening or unlawful behaviour. If we reasonably believe that our staff or contractors are at risk, we may suspend or withdraw Services immediately and you may still be liable for charges incurred.
12. Data Protection and Privacy
We collect and use personal information in order to provide quotations, manage bookings, carry out Services, process payments, and meet our legal obligations. We will handle your personal data in accordance with applicable data protection laws. We will not sell your personal data to third parties and will only share it where necessary to deliver the Services, comply with the law, or with your consent.
13. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our Services, you should raise the issue with us as soon as possible so that we have an opportunity to resolve it. We will investigate complaints promptly and aim to respond within a reasonable timeframe. If a dispute cannot be resolved through our internal process, both parties agree to consider negotiation or mediation before commencing court proceedings, where this is appropriate and practical.
14. Variation of Terms
We may update or amend these Terms and Conditions from time to time. Any changes will not affect existing Contracts that have already been confirmed unless the changes are required by law or regulation. The version of the Terms and Conditions in force at the time of your booking will normally apply to that booking.
15. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision will be deemed modified to the minimum extent necessary or removed, and the remaining provisions will continue in full force and effect.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with any Services provided by us, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, although we retain the right to bring proceedings against you in any other court of competent jurisdiction where appropriate.
By proceeding with a booking or using our Services, you confirm that you have read, understood and agreed to these Terms and Conditions.
