Storage Golders Green Privacy Policy
This Privacy Policy explains how Storage Golders Green collects, uses, stores and protects personal data relating to customers and prospective customers in our service area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all individuals who use, or enquire about, Storage Golders Green services, including all Storage Golders Green customers in the area we serve.
Who We Are
Storage Golders Green is a storage service provider offering storage units and related services to residential and business customers. We act as the data controller for the personal data we collect and use about you in connection with our services.
Personal Data We Collect
We may collect, use and store different categories of personal data about you, depending on your interactions with us. This includes:
Identification and contact details, such as your name, postal address, billing address, and any communication addresses you provide to us.
Account and contract information, such as customer reference numbers, storage unit details, contract start and end dates, service history, and payment status.
Payment and billing information, such as partial payment card details, payment method, transaction references, and invoices. We do not store full payment card details when they are processed by a third party payment processor.
Usage and communication data, such as enquiries, complaints, feedback, emails or letters you send to us, records of calls if we record them, and notes relating to our interactions with you.
Security and access information, such as access logs, unit entry records, CCTV footage in and around our facilities where in use, and details required to manage site safety and security.
Marketing preferences, such as your choices regarding receiving marketing communications from us and your communication channel preferences.
How We Collect Your Data
We collect personal data directly from you when you contact us, request a quote, make a booking, sign a storage agreement, make a payment or communicate with us by any means.
We also collect data automatically when you use our website or digital services, such as log data, device information and technical data, where applicable.
In some cases we may receive personal data about you from third parties, such as payment processors, identification verification services or business partners, where this is necessary to provide our services or comply with legal obligations.
Lawful Basis for Processing
We only process your personal data where we have a lawful basis under applicable data protection laws. The main lawful bases we rely on are:
Contract: We process your personal data where it is necessary to enter into, or perform, our contract with you, such as to provide storage services, administer your account, process payments and manage your bookings.
Legal obligation: We process personal data where it is necessary for compliance with legal and regulatory requirements, including tax, accounting, prevention of fraud and criminal activity, and health and safety obligations.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes managing and improving our services, maintaining security at our facilities, responding to enquiries, and defending legal claims.
Consent: In limited circumstances, we may rely on your consent, for example for certain types of marketing communications where required by law. Where processing is based on consent, you have the right to withdraw that consent at any time.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To provide and manage storage services, including creating and managing your account, operating your contract, managing your storage unit and providing customer support.
To process payments, send invoices, handle billing queries and manage any debt collection or account arrears.
To maintain the safety and security of our facilities, including use of access controls and CCTV where in operation, and to investigate incidents or complaints.
To communicate with you about your bookings, contracts, unit access, renewals, changes to our services and other service-related matters.
To respond to enquiries, requests for quotes and feedback from prospective and existing customers.
To manage our business operations, including service performance monitoring, quality control, staff training, and planning and forecasting.
To comply with legal and regulatory requirements, including tax and accounting rules, and to cooperate with law enforcement or regulatory authorities where required by law.
To send you information about our services and offers where permitted by law and in line with your marketing preferences.
Data Retention
We keep your personal data only for as long as it is reasonably necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
In general, we retain customer records and contract information for a period required under applicable law after the end of your relationship with us. CCTV recordings, access logs and similar security data are retained for shorter periods, unless required for investigation or legal purposes.
When we no longer need to retain your personal data, we will securely delete, anonymise or otherwise dispose of it in accordance with our data retention policies.
Data Processors and Third Parties
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These include:
Payment service providers who process payments and manage transactions.
IT and system support providers who host or support our software, databases and communication systems.
Security and facility management providers who help operate and secure our storage locations.
Professional advisers, such as accountants, auditors, or legal advisers, where necessary for our legitimate business needs and legal obligations.
These processors are required to use your personal data only on our instructions, to keep it secure, and to comply with applicable data protection laws.
We may also need to share your personal data with third parties acting as independent data controllers, such as law enforcement agencies, regulators, tax authorities or insurers, where this is required by law or necessary to protect our rights, property or safety, or the rights, property or safety of others.
International Data Transfers
Where we transfer personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your data, such as using standard contractual clauses or relying on adequacy regulations, in accordance with data protection laws.
How We Protect Your Data
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, appropriate encryption or pseudonymisation where suitable, and staff training on data protection responsibilities.
Your Data Protection Rights
Under data protection laws, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These rights include:
Right of access: You have the right to request confirmation of whether we process your personal data and to receive a copy of the personal data we hold about you.
Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you have the right to request that we delete your personal data. This is not an absolute right and may be subject to our need to retain data for legal or contractual reasons.
Right to restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as where you contest its accuracy or object to our processing.
Right to data portability: You have the right, in certain cases, to receive your personal data in a structured, commonly used and machine readable format and to request that we transfer it to another organisation.
Right to object: You have the right to object to our processing of your personal data where we are relying on legitimate interests as the lawful basis, including profiling, or where we process your data for direct marketing.
Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed.
Marketing Preferences
If you no longer wish to receive marketing communications from Storage Golders Green, you can update your preferences or opt out at any time using the methods we make available in our communications or by contacting us directly. We will respect your choice and retain only minimal information to record your preference.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. Any changes will be posted in the latest version of this Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.
